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Samadhan
समाधान
Capture. Report. Resolve.
An AI-powered civic platform that connects citizens directly to the right government department — turning photo reports into resolved issues, automatically.
React Native React.js PostgreSQL Firebase Gemini API TensorFlow (Custom Model) Express.js IoT Integration
Built by Pradyumn Chaudhary & Poorti Gupta
💡 Tip: Use arrow keys or buttons to navigate
The Problem

Urban civic reporting
is broken

Citizens can't report effectively. Governments can't respond efficiently. The gap erodes trust on both sides.

📁

Reports Vanish Without a Trace

Phone calls and paper forms leave no audit trail. Without photo evidence and GPS coordinates, issues disappear before anyone acts on them.

⚡

No Intelligent Prioritisation

A cracked footpath gets the same urgency as an open manhole. When severity isn't ranked, critical issues wait behind trivial ones.

🕵️

Citizens Are Left in the Dark

Report submitted — and then silence. No acknowledgment, no updates, no confirmation of resolution. Public trust collapses.

🏗️

Departments Work in Silos

Roads, electricity, sanitation — each department operates independently. Reports land on the wrong desk, or no desk, because there's no intelligent routing.

Our Solution

A complete civic
intelligence platform

Three interconnected layers — citizen app, authority portal, and AI engine — operating as one seamless system.

📱
Mobile App

For Citizens

Simple, instant reporting for everyone.

  • City map with live open & resolved issue markers
  • One-tap photo report — GPS auto-tagged
  • Track your submissions with filters & sorting
  • Smart duplicate merging within a 20-metre radius
  • In-app notification centre for resolution updates
💻
Web Portal

For Authorities

A 3-tier operations dashboard built for government.

  • Municipal Head: city heatmaps & weekly AI-generated summaries
  • Department Head: AI-prioritised queue — filter, sort, assign
  • Field Worker: GPS navigation to issue, mark resolved on-site
  • RAG chatbot for instant queries on live civic data
🤖
AI + IoT Engine

Automated Intelligence

AI and IoT handle the heavy lifting.

  • Custom TensorFlow model classifies issues from photos
  • Auto-routes to Roads, Electricity, or Sanitation
  • Duplicates merged — each new report boosts priority by +1
  • IoT sensors auto-submit reports with zero human input
  • Gemini-powered RAG chatbot on the authority portal
How It Works

From photo to resolution —
fully automated

Every step handled: citizen submits, AI routes, authority assigns, worker resolves, city improves.

01
📷

Citizen Reports

Tap, photograph, submit. GPS is tagged automatically. IoT sensors can also file reports with no human involvement whatsoever.

→
02
🤖

AI Classifies & Routes

Our custom TensorFlow model reads the photo, identifies the issue type, and routes it to the correct department. Duplicates within 20m are merged — priority bumped +1.

→
03
🏛️

Authority Assigns

Department Head views the AI-prioritised queue, filters by urgency or stage, and assigns the task to a field worker in one click.

→
04
🔧

Worker Resolves

Field worker navigates via GPS to the exact location, marks In Progress on arrival, and marks Complete after the fix.

→
05
📊

City Learns

Closure updates the citizen's notification log. Heatmaps refresh in real time. Weekly AI summaries give the Municipal Head a strategic view of patterns.

Citizen Mobile App

The citizen's superpower.

Report a civic issue in seconds. AI handles the rest — every voice reaches the right authority.

App Home Screen
🏘️ Home — City Map & Feed
New Report Screen
📷 New Report — 1 Tap
My Reports Screen
📋 Track Your Reports
📸

Photo + Auto-GPS Reporting

Snap a photo — location is tagged automatically. Our TensorFlow model classifies the issue before you even press Submit.

🔁

Smart Duplicate Handling

If the same issue was already reported within 20 metres, your submission boosts its priority by +1 instead of creating a duplicate. More reports means a faster fix.

🔔

Report Status Tracking

The moment a field worker marks an issue resolved, the update appears in your notification log. Complete visibility — no more silence after you report.

📡

IoT Auto-Reporting

Smart devices — such as full-dustbin sensors — detect issues and file reports automatically. No citizen or staff input required.

Authority Portal

Three tiers.
One unified system.

Every level of government gets precisely the tools they need — nothing superfluous, nothing missing.

Level 1

Municipal Head

Vision & City Oversight

Level 2

Department Head

Operations & Assignment

Level 3

Field Worker

On-Site Execution

🏛️ Municipal Head

  • City-wide heatmaps for strategic planning and resource allocation
  • Weekly AI-generated summary reports — delivered automatically
  • Add and manage Department Heads across their jurisdiction
  • Monitor overall resolution performance by department

📋 Department Head

  • View all issues — filter by stage, sort by recency or priority score
  • Add field workers and manage team assignments
  • Convert any report into an assigned work order in one click
  • Track resolution velocity and surface operational bottlenecks

🔧 Field Worker

  • Streamlined interface optimised for field use
  • Direct GPS navigation to the exact issue location
  • Mark "In Progress" on arrival, "Resolved" on completion
  • Closure automatically updates the citizen's notification log
Live Demo

Watch Samadhan in action

Technical Architecture

How it works — under the hood

Three independent microservices. Dual input paths. Built to be resilient by design.

Input Layer
📱
App
📡
IoT
Processing Layer
MS 1
🧠
AI Classifier
MS 2
⚙️
Backend
Web Portal Layer
MS 3
🤖
RAG Chatbot
🏛️
Dept Head
🔧
Field Worker
✅
Resolved
Storage Layer
🗄️
DB
☁️
GCP
🛡️ Decoupled Inputs (App/IoT Independence) 🛡️ MS1 Down: Manual Selection Fallback 🛡️ MS2 Isolated: Prevents Cascading Failures 🛡️ MS3 Isolated: Core API Remains Unaffected
Future Roadmap

From working product
to national platform

A clear, phased path from a deployed MVP to all of India.

Phase 1
MVP — Fully Deployed
  • Mobile App & Web Portal live
  • Custom TensorFlow classifier
  • 3-tier authority hierarchy
  • IoT auto-reporting active
  • Smart duplicate + priority system
✅ Fully Built
Phase 2
Government Pilot
  • Onboard first local body
  • Field testing & real user feedback
  • Crowd-based resolution verification
  • Civic engagement leaderboards
🏛️ 1 Pilot City
Phase 3
Smart City Expansion
  • Broader IoT sensor integrations
  • Social media complaint monitoring
  • Blockchain audit trail
  • Deeper Smart City Mission alignment
📡 Smart City Ready
Phase 4
National Scale
  • Predictive issue analytics
  • Cross-department data federation
  • Multi-language support
  • State-wide deployments
🇮🇳 Multi-State
Samadhan

Every broken road and overflowing bin is the story of an unheard citizen.
Samadhan gives every citizen a voice — and gives every authority the tools to act.

▶ Watch Live Demo
Built with purpose by Pradyumn Chaudhary & Poorti Gupta